I’ve used this one, although I did buy it from Amazon and I’m not in the UK. It’s just the first link that came handy.
Scotch-Brite® Bath Scrub Sponge, 16 pieces in pack | 3M United Kingdom
Really, anything that’s gentle and non scratch should do the job. This one says it’s specifically designed for delicate chrome parts of bathroom so that’s very specific and safe. I just dampen it and put a sprinkle of baking soda. Once I remove everything, I just pass it with a damp microfiber cloth for eventual residue from baking soda.
However, this came to me after losing a lot of time and thoughts on troubleshooting my espresso machine. It’s a Bezzera, so when I saw Bezzera himself on the stand back at WOC 2022, I explained my problem, which was that the heating element is turning on too often and the water seems a bit hotter than the PID says. He told me that it must be the heating element and that I should clean it. So, I ordered the gasket, removed the heating element, which was clean, but I soaked it just in case. Put everything back in place, same problem. I did not know how the water probe should look like, so when I checked it before it seemed normal. I removed it again, but this time I went online to see how it’s supposed to look like. It was discontinued, but I was shocked to learn that it shouldn’t be black. By the way, who makes a probe that spends all of its time under water out of brass or copper? Fortunately they make stainless steel ones now. I tried some methods but no progress. Then I took that same sponge, poured vinegar and salt on it, and after a couple of hours, and several pours, I began to see metal behind oxydation. Of course, that was the culprit. The moral, clean everything that measures temperature.
@zacateller
Tell your friend that there’s no such thing as overcleaning. Well, actually there is, but then you wouldn’t be using the machine, just cleaning it to remove the nothing. On the other hand, there is gentle cleaning and forceful cleaning. The only way you could do something like that to the IBTS is by pushing too hard. I see that you’ve started… Sorry. I see that your friend started having problems about a week ago. I would first thoroughly check everything listed above and also read a couple of other threads.
Long brush for cleaning the air transfer tube and bean chute - Taking Care of the Bullet R1 - Roast World Community
Deep and Deeper Cleaning - Taking Care of the Bullet R1 - Roast World Community
Roaster is dropping green beans into cooling tray - Taking Care of the Bullet R1 / Bullet R1 Cleaning - Roast World Community
Also, check your IBTS fan speeds. If after going through all of this your friend doesn’t find a solution, then, and only then, he might start thinking about alignment