Certification Status for Bullet R2

Aillio News & Updates
23

Like you @secuspec, I am obsessing a LOT about the status of the R2/R2 Pro certification & delivery information to Australia, from Aillio.

In the absence of further updates, I keep pondering the following sentences from the 2nd July Newsletter:

“If all goes well, the whole certificate process will be finished by mid-July, giving us a clearer view of the production schedule and lead time. We’ll update you on the EU, Japan, Australia, and Canada as soon as we’re confident in the timeline.”

My initial reading of these two sentences was focussed primarily on the first one.

I lived in the joyful expectation of hearing some positive news around mid-July.

With the lack of updates during the second half of July, I started fretting about something having gone wrong with the certification process and hence the lack of updates.

Only a few sleepless nights later - in early August - I went back to the Newsletter, re-read it a few times and took more careful note of the second sentence, especially the “.… We’ll update you… …as soon as we’re confident in the timeline”

In all fairness to Aillio, for all we know, certification might have already been passed, but they might be wanting to provide a more fulsome update including more definitive information on their production schedule and [delivery] lead time (the latter being what I am very much interested in for the Australian market).

Also, if Aillio had indeed provided an update upon successful certification, but still were not able to provide more detailed information about delivery lead times, I guess it could feel as if they were only drip feeding us information.

Rational me says that out in the real world, things take time…

The other one has to check here multiple times a day for any updates… and it is getting to him!!! :wink:

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24

@1stinline4model3.lha You put that wonderfully and succinctly. You speak from my heart!

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25

Just a few minutes ago I’ve been having similar conversations with other community members. And while they fully understand that things take time in the real world, it was clearly stated, that we shouldn’t be doing Aillio’s communication work for them.

We’re not here to speculate, rationalize delays, or interpret what might be happening behind the scenes. We’re customers. Some of us prepaid 8+ months ago and our need is simple: Transparency

The phrase “we’ll update you… as soon as we’re confident in the timeline” may sound prudent, but in this context, it comes across as evasive.
Not sharing anything for weeks because the message isn’t yet “complete” only fuels frustration. Even partial updates would show that Aillio is aware of its responsibility to keep us informed.

The longer the silence, the harder it is to maintain trust. No matter how much goodwill existed in the past.

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26

Firstly, I can understand that for people who have prepaid for a product, it is a different story/feeling to those who have not.

Also, I am a home/hobby roaster, while some people here require the product for their businesses/livelihoods. Clearly, that creates a different set of stresses and tensions…

Over time I have “invested” in four early stage products where I understood that there was some uncertainty with respect to both time line to delivery and indeed long term viability of the company selling the product.

So far, my track record is:

1.) Product delivered - company went bust shortly afterwards
2.) Product delivered - company appears to be doing OK, but my particular product has been discontinued
3.) Product delivered - but had to wait 3 1/2 years for item to reach Australia
4.) Product outstanding - paid for in September 2019, still waiting…

I do consider myself a very patient person, but I am surprised at just how keen I am to get more information on the R2 Pro.

I guess, we will receive further updates In due Season!!!

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27

Hi all,

just had a short conversation with @jonas, the CEO of Aillio.

Certification is nearly complete — if the current “abnormal running” test on the 13th goes well, all tests will be passed. A full update is planned for that day. Production of certified parts has already started in anticipation. The process has been tough, with ongoing surprises from TÜV. Aillio expresses frustration with the system, calling it unfair to small players. They apologize for the delay and clarify that many were on vacation in August but an update will follow, and this message may be shared.

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28

Hopefully, trust has been restored!

No doubt, one day Jonas will write a book about Aillio’s epic battle with TÜV.

Can’t wait to read all about it!!!

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29

CE certification in Europe can be conducted by various Notified Bodies (NBs), not just TÜV. These are independent, officially designated organizations authorized by an EU member state to assess product conformity with applicable EU directives or regulations. Well-known alternatives include SGS, DEKRA, Eurofins, Intertek, and Bureau Veritas.

However, selecting the right NB requires early planning. In this case, although a provider was eventually brought in, it happened far too late. Ideally, a qualified certification partner should have been involved from the start to avoid delays and unexpected hurdles.

The “abnormal running” test is part of product safety certification, typically under standards like IEC/EN 60335. It simulates realistic fault conditions—such as blocked vents, faulty thermostats, or overloaded components—to ensure the device remains safe even when something goes wrong. The goal is to verify that no fire, electric shock, or injury risk arises under such abnormal conditions.

That said, choosing TÜV means knowing what you’re signing up for. CE marking doesn’t require TÜV specifically. Other Notified Bodies can be more pragmatic. Bringing in TÜV late in the process without realistic planning was, frankly, a strategic misstep.

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30

Here we go for another short Update on the Aillio Bullets R2/R2 Pro EU, Japan, Australia certification process.

As all parts are already in production, things should move faster, as soon as Aillio passes the the final test between 12th. and 15th.

https://drive.google.com/…/1KodItQ3Cea05mMol9Ad…/view…anada,

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31

Hello everyone,
I hope we will have good news soon for the certification. and fast shipping. :pray:

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32

I guess it could be Monday, before we hear anything, making this a Jack Bauer kind of a weekend…

… THE LONGEST 48 HOURS OF MY LIFE!!!

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33

Hi! Any news about certification for UK? Thanks :slightly_smiling_face:

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34

UK is no longer EU and to my knowldge the R2 and R2 PRO are being sold there already.

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Hi all,

short update:

Final TÜV tests ongoing, commencing on Wednesday. One more thermal fuse must be added.

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36

Yes but If certification blocks EU warehouses from receiving or selling machines, UK stock is delayed too. :frowning: . In UK we are in this sweet wait too

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37

Should we have new updates on Friday? :thinking: :crossed_fingers: I don’t want the R2… I NEED IT. :laughing:

@jonas

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38

Hi All,

Click here for the latest update on the R2 certification.

Fingers crossed, and hope you have a nice weekend!

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39

Thanks Yvonne, any update is highly appreciated :grinning:

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Yes, thank for the update @yvonne.GIMp!

I just keep wondering about the way in which the EU, Japan, Canada and Australia are lumped into one, when presumably we are “only” talking about gaining CE certification with TÜV in Germany.

I apprecaite that Australia is not the most meaningful market by size, but apparently we are subject to seperate Australian CB electrical certification, which is not exactly equivalent to CE in Europe.

I did not follow the certification process for Australia with the R1 Bullet. However, if anyone remembers how long that lagged behind CE for Europe, that might give an indication for the R2 certification process…

…unless someone knows as to why this process might be different for the R2/R2 Pro this time around, compared to the R1, I’d be interested in anyone’s thoughts & comments.

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41

The CE certification of the Aillio Bullet R2/R2 Pro differs markedly from that of the earlier R1. On one hand, this is due to stricter EMC (Electromagnetic Compatibility) requirements that have come into force in recent years. Devices with powerful electronics and connectivity features, like the R2/R2 Pro, are now subject to tighter limits for emissions and immunity. That part makes sense.

But the real story lies in the overreach of conformity assessments. Instead of focusing on relevant safety and EMC standards, test engineers often reach for norms that have almost nothing to do with a countertop coffee roaster. Entirely unrelated directives are sometimes pulled in “just to be safe,” creating a compliance burden that borders on the absurd.

This tendency has roots in the post-scandal culture of notified bodies like TÜV. After the breast implant scandal shook Europe, TÜV and its peers became hyper-cautious. Today, engineers often go to extremes, applying every conceivable test, not because it is relevant, but because it protects the certifier from criticism. The result is compliance theater: exhaustive testing with little connection to real-world risks, but plenty of legal cover.

It’s also worth pointing out that TÜV is not the only game in town. While TÜV has become synonymous with testing in Germany, the CE mark can be obtained through a range of accredited laboratories across Europe. And the golden rule for any manufacturer is: Get professional support from experts who specialize in navigating these procedures. That way, you won’t be left at the mercy of overzealous test engineers or bullied into irrelevant trials.

In short: The R2/R2 Pro isn’t inherently harder to certify than the R1 — it’s the regulatory climate that has changed. The device is caught in a system where legitimate EMC tightening is mixed with excessive, defensive bureaucracy.

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42

Thank you from the bottom of my heart for this well and detailed assessment. As someone who has paid for the product and been waiting since the beginning of the process, I appreciate you. The real important question is what will happen next? So, as I understand it, we failed in the last tests conducted. Now, will you try to bring the machine up to the necessary (but mostly unnecessary) standards, or will you turn to another certification?

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