Error Code 4096

hi, i am new with aillio bullet R1V2, i got this error 4096 when i star PH, which part is fan 1 or fan 2 ? what should i do ? please advice …

really appreciate, thank you

Contact Aillio Directly :

ErC 4096 :
induction cooling fan 1 (the big one under the lid) is not spinning

please advice
thanks