Hi folks, I’ve sent a ticket to Aillio but thought I’d see if anyone has had an experience like this or knows what might be the issue.
Experienced roaster here - I think I’ve logged 2650 roasts or so - and because of this I’ve had to figure out ways to clean the harder-to-reach places. The other day I removed the faceplate, sat the bean probe in some Cafiza, cleaned the IR sensor with isopropanol, soaked the chaff filter and impeller fan in Cafiza, and cleaned the bottom panel and circuit board with compressed air. I also was brushing out the exhaust column when it came loose, so I pulled it all the way out, cleaned it, and stuck it back in. I could see the insulation fiber so I’m wondering if that was a bad idea but it slid out and in so easily I didn’t think much of it.
After reassembling the roaster I booted it up for a roast. Initially preheating went fine. The lady told me to “charge” so I did but pretty much immediately after I charged I noticed the temps weren’t following their normal rise. Had to dump the stalled roast and after this point I got no heat whatsoever. I also noticed a blinking red light on the circuit board under the roaster.
No error codes and everything else seems to work fine - fans and controls. Updated firmware, reset many times, checked all internal electrical connections again. I’m using the same outlet I always do.
This might be relevant: in between cleaning the roaster and trying to roast (a couple days), our house lost power momentarily. Not sure this is related though because why would everything else work? Anyway. I’m at a loss. I’m hoping I didn’t royally screw up any vital component. I’ve gone through the same cleaning routine before, and sometimes even more thoroughly, without issue.
I’m going to try plugging it into a different outlet, just in case, since this seems to solve similar issues for other folks. I’ll also look for codes in the Logs tab like @bab suggested for others.
@jacob Help! I have a small roasting biz so I don’t want to keep my customers waiting long (though I know I should have a backup roaster and the Bullet isn’t designed for commercial use :/).