Lost all of my roasts

Roast World
1

I logged into RoasTime and all of my roast history is gone. GONE! Anyone else have this issue?

2

Everything is on the server. If you see the roasts on R.W, you should be able to recover by re-sync’ing in RT3 (the circular arrows at the top of the roast history page).

Bruce

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3

Thanks Bruce. I see the roasts in RW and did sync in RT, but still nothing is coming over. Even my new roast are not staying in RT.

4

Well bummer… should have been easy. Unfortunately I’m not able to suggest anything but to uninstall RT3 then re-install, log in with your user name/password, then sync roasts (& recipes). If that fails then you’ll need to contact Support with a trouble ticket.

Are you using Win10/11? or are you on a Mac? I’m using Windows, so if you’re on a Mac maybe someone else here can jump in.

Just to be sure, have you confirmed you’re logged in with RT3 when you are viewing your Roast History?

Bruce

5

Hi @holygrounds,

I checked your profile and saw that all your roasts have been successfully saved on our servers. They are not really lost. Don’t worry, you can still get them back. I think what might be happening in your case is that your RT installation might have gotten corrupted.

Can you try re-installing RT again? You might need to completely uninstall by removing the roast-time folder. Here’s a few steps to do this:

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