Hi, I frequently run into this issue, and what frustrates me the most is when it happens while a roast is in progress
and I have to restart the app just to monitor the roasting process again; I’ve tried swapping cables, but that didn’t solve it.
Has anyone else experienced this? Did you find a solution?
Hopefully, the Aillio team has a fix for this.
I’m using a Mac Mini M4 with a USB Type-A to Type-C adapter.
Hi @jadingopi
If you are using a Bullet R1, you may try updating to the latest firmware version using the link below:
Bullet R1 Web Updater
Please make sure to close RoasTime before connecting, as RoasTime uses the same USB port.
You will need to contact the Aillio Support Team to get the password required to access the web updater. They can also help check the issue, as it might be related to the hardware or USB port.
Thanks!
