Heads up for users of the R2 on older firmware. A few weeks from now we will begin requiring a minimum firmware version of 116 in order to connect to RT.
Version 116 has been very well tested and we have not seen any major issues.
Part of the reason for doing this is that older firmware does not provide warnings when the air flow is blocked or the chaff collector is not fully seated. When this happens the roaster may be damaged, and we want to prevent this from happening.
Jacob,
I have tried the update, it all works until it says RESTARTINGā¦then I get an error that I need to unplug the usb and roaster and plug them back in. I do this and nothing happens for several minutes.
I have tried this several times.
Please advise
Hi @cheebiechi.V9ok,
Please try to format the SD card first, following this guide:
You can then update the Control Module firmware to V116 (You can skip to step 7, the V116 firmware file is included in the SD card preset files):
This should format your SD card and update the Control Module Firmware to the latest V116.
Hope this helps!
Jacob,
I am sorry, I can follow directions, but when they include more than simple button pushing, I am as lost as a fish out of water. I am a construction worker by trade and computer work is really tough.
I am sorry
Send us a ticket through the āTechnical Supportā - āContact Usā form.
In the message, please just refer to this thread. We will help you figure it out.
ā Matt Yau
Hi Jacob, how can I tell if my R2 is on Firmware and that it needs to be updated? I bought the Aillio R2 pro last year, I think sometimes in May or before.
Thanks
Gus
Hey Matt, I spent a little over 3 hours with no luck. Is there anyone / a phone number I can call to get some help. I have some orders that Iām trying for fulfill, this this issue is holding me back.
Your help is highly appreciated.
Thanks!
Ghassan
I installed v116 and get āibts fan stalledā on reboot. I reinstalled v106 and everything works fine. I tried several times with the same result.
Maybe your IBTS fan is in fact stalled. Version 116 adds additional error codes.
Please check the IBTS RPM on the RT info panel or on the display of the R2. If it shows 0RPM you should contact support.
Iāve looked all over in the info display. I donāt see IBTS RPM as a value. Can you help me find the screen to look at?
So I pulled off the control panel to look at it. Nothing seemed disconnected. I reinstalled the panel and now itās working. I removed the panel the first go around and it didnāt help. I emailed support on the issue.
Thanks
EDIT. Itās stalled again. Iāll wait for support to reply.
Thanks
sorry for the overdue response,
send Aillio a technical ticket for help with the update, Matt Yao will be able to help you I am sure,
he has helped me a couple of times and was super patient with my zero technical abilities on computers!!!
We did it through google meet and it involved an uninstall and reinstall. pretty easy with the walk through.
GOOD LUCK
Quick update. It was a bad fan. Also the IBTS fan speed is visible on the info screen during a roast.