Saved Roasts not showing up in software

Saved roasts have disappeared from my RoastTime application, yet shows up when im on roast world. Im on a MAC any idea? Tried refreshing, logging in and out and reinstalling software. Have newest version

how do we get support

go to the aillio website contact page there’s a technical support link in there. go through the menus and put as much detail as you can. always worth putting your m/c serial number, software , firmware vers, what os you’re using. Anything that can speed up the process and negate the back and forth information gathering. CONTACT - aillio

Thank you, I was on wrong site explains why I couldn’t find it here :smiley: