@millewis.aZqX @bullettrain @dhooser.IrbX Let me know if those steps in the thread do not resolve your issue. I am happy to jump on a call with anyone to rectify any issues. Thank you for raising the issue.
Thanks for the fix. Installed the new version on my mac and the connection to Bullet is active according to Roastime. Did not actually perform a roast.
Hi, I have the same problem. I updated to 4.8.0 and deleted the dependencies on my MacBook but the roaster still not connecting to the RoastTime. Could you please help me?
What version of MacOS are you running? Can you run through the steps outlined in this topic: How To: Self Debugging USB Issues - #2 and let me know the results?
Thanks!
Jacob,
Appreciate the honesty and transparency. I am not usually one to complain just to complain. I am glad this is being worked on!
Hello,
I can’t get connected. Here is my configuration:
Mac OS 12.6.6
RT V 4.8.0
Client SW v1.147.8
Proxy service v1.54.0
Communication Service V2.2.6
When I run the debug procedure, I don’t see my bullet ( I saw it on Nov 23). I tried several cables and I did the same procedure with another MacBook and impossible to see the bullet.
I did connect a old MacBook Pro (MacOs Sierra 10.13.6 ) and I can see the bullet (but I can’t run RT 4.8…too old).
What happened between Nov 23 and Dec 7:
- I opened a ticket
- I found a solution to get connected once by removing the dependencies
- I updated firmware
Then, impossible to connect whatever you do.
What could be done?
Thanks’
Xavier
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Updated:
Remove and reinstall the latest Roast time software, now it is connected.
Same here…
Mac 12.7.6
Client Latest v1.148.2
Proxy service Latest v1.55.0
Communication service Latest v2.2.6
Had restarted my Macbook Pro and Bullet V2 but nothing happened. The ‘downloading updates’ message keeps loading tho.
1 Like
I am having the same issue, by any chance did you find a solution?
I had the issue once before back in December, I reinstalled roast time and deleted all dependancies, but it is happening again and the old work around doesn’t work any longer.
Hi,
What version of RT and what OS are you on? How are you removing the dependencies?
Thanks!
WORKS AGAIN HERE
I am on Mac Mini M4 (ARM)
Used the AppCleaner App to remove every files of Roastime App from the computer.
And fully re-installed from the Roastime website.
Back at work roasting for my beloved clients
Not sure you saw, but we released an official MacOS ARM native version.
2 Likes
Before ARM update was released, I had deleted and removed all files, but it still was not working. However, with the update it connects properly. Thanks!
1 Like
Hello there,
I bought my Aillio Bullet r2 Pro, about two weeks ago. Today I turned it on for the first time. I downloaded the roastime app so I can register the roaster and start roasting but I keep getting a notification that it is disconnected! I restarted my computer, reinstalled the app, but there is still no luck. Can anyone help please?
Thanks
Hi, can you share your computer specs? What OS are you on?
Hi Jeff,
It is a windows 11 home version 24H2
Processor: 11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz 2.80 GHz
System type: 64-bit operating system, x64-based processor
I installed the zadig-2.7.exe and was able to roast, but I had a problem with the App as it kept flashing/flickering the whole time while the machine was roasting.
Hi again Jeff,
The app is now working fine. There is no more flickering. Thanks for all of your help.
Hi, Jacob.
I have a MacBook Pro (M4 Pro) and am using the RT for ARM and having the same problems. So, I have gone back to my 2017 MacBook Pro, with no problems, other than a screen which is barely transparent.
Hey,
Do you mean the same problem as in the disconnection issue? (I think there were a few issues laid out in this same thread)
Thanks!
It’s more than just the disconnect. I solved the disconnect, seemed to have solved the PH/CHrg issue, but the timer in RT simply freezes at :07 and I’m on my own for the rest of the way, hence, going back to the older MacBook Pro.