Bullet Lost Power and Unresponsive After Charged w/ Load = fried power cord

Roasting on the Bullet
1

Preheated for a roasting session this evening. Bullet said ready to charge. Charged the load of 775g and 26 sec after charge the bullet seemed to have lost power. Faceplate when blank and drum stopped. I tried to restart but no response no matter what. I know power source is not an issue as the receptacle still worked. I unplugged the cord and in the picture the line side definitely got fried somehow. After taking off the cover of the control board I don’t see any melting, smoking, or shortcircuiting. Not sure if the cord failed or if a component of the control board is affected. Any help would be appreciated!

plug
plug1920×2560 370 KB

control board
control board1920×1440 414 KB

plug input
plug input1920×2560 290 KB

Here is the error code recorded in the log of the roast:

Device Model - / Board undefined / Serial / Firmware
Error 32769
Error 32769: 2471

2

Hi @thewildcup,

If the power cord has melted, the Induction PCB Module is having some power-related issues. Please avoid powering the Bullet now and contact your reseller or [email protected] for replacements.

Best regards,
Kevin

3

Thanks Kevin for the quick reply. What would causes such a drastic power related failure? The actual electrical circuit it was connected to wasn’t affected at all and it pre-heated fine so it seems odd that is would short like this.