@kitti@craftyroaster@midsummercafebk@fazelnaseri.XMXD Would one of you mind opening RT4, waiting for the update, restarting, and trying to login again? (It will probably fail, but should give us better information).
Also if you can send the logs from /Users/USERNAME/Library/Application Support/RoastTime/logs it may expedite the process.
Hi there, I have the same issue and cannot login. I’m using mac and it also says “auth/authentication-failed”. What’s the solution for this? Should I downgrade the version? Thanks!
Hey @retsofekaj6pa9 . This seems to be an issue within the 3rd party auth service we use - we have a task we are working on right now to change the functionality of this. Appreciate your patience!
This is a long shot, but every time I upgrade RoasTime, I end up getting a warniing message from Windows asking me permission to allow RoasTime to be able to get through the firewall to access the RoasTime host.
If you tell windows: “No”, Windows could be blocking RoasTime from connecting to the RoasTime server and verifying your credentials.
I am not sure of this, but is seems a logical thing that might happen. I am always extremely wary of letting programs access the internet and block most attempts.
Are you all on the latest version of RT v4 and trying to Login with Roast World button? Also, are you able to log into Roast World on the same computer?
The issue might be what @billc said in that the firewall might be blocking RT from contacting the servers. Can you try allowing it through the firewall?