I just bought my second bullet roaster and, of course, a second PC to connect to it. I struggled BIG TIME trying to get my old or my new bullet connected to my new PC with a fresh install of Roast Time v4.
There are some major bugs (another article to come) with RoastTime v4 and I am just coming back around to the community forums. The big thing is that it seems a fresh install and (at least for me) re-installing the usb driver / dependencies simply did not solve my issues on two different new PCs. I also tried going back to RoastTime 3 with no success.
Whether it is the new Bullet V1R2 now coming with a USB-A to USB-C connector or the new software not having the driver stuff sorted, this NEEDS to be fixed. I think the 5k views of this article of the past year is evidence enough. Something isn’t right.
For those having similar issues - Install the Zadig 2.7 and install the drivers from there if you simply cannot get your RT4 program to connect to your Bullet.
EDIT/P.S. - thanks for adding gifs to the forum so I could put this ^^^
I agree, it’s shit.
All I can say is that we are working on it. We have re-written a lot of the code that is responsible for the USB connection, and in the coming weeks we ware going to update these software modules. These will also support the new R2, R2 Pro and AiO roasters.
Not able to connect on my side either. I’ve never previously had connection issues. Mac user. Tried everything. Reinstalled software, tried different usb cables, restarted roastime 20 times, restarted laptop to no avail. Please fix this.
I’m having the same problem. Last roast on 28/9 was fine. The most recent October 8? updates for the R2 etc seem to have screwed things up. I’ve tried the zadig 2.7 suggestion; that didn’t work. I’m on R1 V2, Windows 11 24HZ. Latest RoasTime version. Everything has worked smoothly in the 5 months I’ve had the R1. Can I disable those ‘updates’ for the R2? Please fix, ta.
I am using a MAC and same thing, lost USB connection. When can we expect a fix? Also, create the option to bypass auto updates please. If I have a stable version, let me stick with it.
@millewis.aZqX@bullettrain@dhooser.IrbX Let me know if those steps in the thread do not resolve your issue. I am happy to jump on a call with anyone to rectify any issues. Thank you for raising the issue.
Thanks for the fix. Installed the new version on my mac and the connection to Bullet is active according to Roastime. Did not actually perform a roast.
Hi, I have the same problem. I updated to 4.8.0 and deleted the dependencies on my MacBook but the roaster still not connecting to the RoastTime. Could you please help me?
What version of MacOS are you running? Can you run through the steps outlined in this topic: How To: Self Debugging USB Issues - #2 and let me know the results?
Hello,
I can’t get connected. Here is my configuration:
Mac OS 12.6.6
RT V 4.8.0
Client SW v1.147.8
Proxy service v1.54.0
Communication Service V2.2.6
When I run the debug procedure, I don’t see my bullet ( I saw it on Nov 23). I tried several cables and I did the same procedure with another MacBook and impossible to see the bullet.
I did connect a old MacBook Pro (MacOs Sierra 10.13.6 ) and I can see the bullet (but I can’t run RT 4.8…too old).
What happened between Nov 23 and Dec 7:
I opened a ticket
I found a solution to get connected once by removing the dependencies
I am having the same issue, by any chance did you find a solution?
I had the issue once before back in December, I reinstalled roast time and deleted all dependancies, but it is happening again and the old work around doesn’t work any longer.
I am on Mac Mini M4 (ARM)
Used the AppCleaner App to remove every files of Roastime App from the computer.
And fully re-installed from the Roastime website.
Before ARM update was released, I had deleted and removed all files, but it still was not working. However, with the update it connects properly. Thanks!
Hello there,
I bought my Aillio Bullet r2 Pro, about two weeks ago. Today I turned it on for the first time. I downloaded the roastime app so I can register the roaster and start roasting but I keep getting a notification that it is disconnected! I restarted my computer, reinstalled the app, but there is still no luck. Can anyone help please?
