Got an email from Aillio saying that they would be sending a replacement board. This pandemic though is messing up with the shipping and related timeline. On a positive note, looks like a simple replacement and looking at related posts, there haven’t been any recurence once the faulty boards are identified and replaced.
The fact that most of the repairs are DIY is actually raising my confidence further on the Bullet. I’d dread having to ship a roaster for servicing or to wait for technicians to come and do their thing at my end.
Everything I’ve had to deal with so far has been that way. Which is not to say I’ll be able to do everything that comes up (the thought I could some day have to replace the cable from the power board to the control panel makes me want to check shipping cost back to Sweet Maria’s!).
I can say for my part, I just got a replacement induction board a few weeks ago, and everything has been working well so far (fingers crossed!)
Don’t know where firmware will be at when you get your board, but as an FYI I needed to upgrade to beta 558 immediately, otherwise I got Err32 overheat warnings b/c the threshold is set a bit too low in the floor version.
Today, exactly 2 years since I ordered my Bullet, I got the dreaded ErC 0256 error during cool down of my latest roast. I just e-mailed Julio at SM’s and hopefully, this will be resolved soon. Of course, it’s Labor Day weekend!
I remember well, soon after I got my Bullet, that some people started having this trouble. I thanked my lucky stars it wasn’t me. But I guess it’s my turn.
I don’t know how to reach out to Aillio. I’m currently trying to take care of production, so I can’t think straight. I’m getting the 0000/0001 code now too…
For the record, if the Bullet is having 0000/0001 and couldn’t connect to the computer, the Serial Number can be found physically on the Bullet.
For older Bullets, the Serial Number can be found after taking off the Chaff Collector. For newer Bullets, the Serial Number is on the side of the Bottom Cover.
They take time to respond, but once you get a response they are pretty good about faster responses. My only gripe is that they are a bit like doctors in that they don’t really want to hear your theory about the issue, but they will tell you what they think and go from there. I’ve had issues since owning and I get by, but it sucks. I’ve learned some tricks along the way. But I am jealous of the coffee descriptions others here talk about. Maybe one day I’ll get silky and sweet. Haha.